StaffYour first day: the entry code
Nobody signs you up by email. Your manager hands you a code, and you choose your own password on your own phone.
- Why it matters
- Two minutes, and nobody at the hotel ever knows your password — not even whoever gave you the code.
See it in the guide →StaffYour home screen
Open KMBRLY on your phone and the day is already there: your shift, your Kindex and the one thing to do before you leave.
- Why it matters
- Everything that concerns you on one screen, made to be used with one thumb.
See it in the guide →StaffThe shift debrief
Four short screens at the end of the shift. Each one tells you, at the moment it asks, who will see the answer.
- Why it matters
- The only place a good shift gets written down — and the source your Kindex is built from.
- Who sees what
- If several shifts in a row are hard, KMBRLY asks you whether you want your manager to know. Nothing is sent unless you say yes, and even then not what you answered.
See it in the guide →StaffYour rota
Your week at a glance, and the requests you send your manager.
- Why it matters
- No more photos of a paper rota in a group chat, and no request lost in a pocket.
See it in the guide →StaffA request, start to finish
A day off is two dates and a sentence. The answer comes back to your phone.
- Why it matters
- A written answer, with a date, instead of “I’ll think about it”.
See it in the guide →StaffThanks
Recognition between colleagues, in writing, where the whole department can see it.
- Why it matters
- A thank-you counts for more when it is seen — and colleague recognitions are one of the things Level 3 asks for.
See it in the guide →StaffWriting a recognition
Who, what for, and one sentence in your own words.
- Why it matters
- No quota and no target: nobody is asked to thank ten people a month.
See it in the guide →StaffYour career
Five gates for every level, all written down. You can see exactly what is missing, and nothing is left to anybody’s mood.
- Why it matters
- A career you can see, measured the same way for everyone on your department.
- Who sees what
- If you work part-time, the shifts the level asks for are in proportion to your contracted hours.
See it in the guide →StaffThe ladder
Four levels, from Foundations to Supervisor-ready, and then a position when one is free.
- Why it matters
- You know where you are going, and how long the road usually is.
See it in the guide →StaffYour month, and your certificate
Your Kindex against your own start of the month, your next step, and a certificate that stays yours.
- Why it matters
- Progress you can prove, that belongs to you and not to the hotel.
See it in the guide →StaffWhat every level asks for
One page with the criteria of every level, the same for everybody on your department.
- Why it matters
- No criterion you cannot read. Days off never count against you, and the night shift can be observed like any other.
See it in the guide →StaffMe
Your profile, your mentor, your preferences and your data.
- Why it matters
- The app speaks your language and stays silent when you are off.
See it in the guide →StaffYour data
Everything KMBRLY holds about you, written to be read on a phone, not by a lawyer.
- Why it matters
- Nothing is collected about where you are, what is on your phone, or how long you spend in the app.
See it in the guide →SupervisorYour home screen
Your team and your own shift on one screen.
- Why it matters
- You start the shift knowing what the team needs from you.
See it in the guide →SupervisorObservations
Everybody gets at least one observation a week. KMBRLY decides who and on what, so nobody is observed five times and somebody else never.
- Why it matters
- Fair observations, spread across the team, on shifts you actually shared.
- Who sees what
- A failed observation withdraws that one standard’s credit and books a coaching session. It never resets a level, and the person can add their side to the record.
See it in the guide →SupervisorYour team
Who needs you, sorted by what matters today.
- Why it matters
- Nobody on your team is forgotten for weeks without anybody noticing.
See it in the guide →Head of departmentYour home screen
Your score, your team and what is waiting for you.
- Why it matters
- You know in ten seconds whether anything is waiting on you.
See it in the guide →Head of departmentThe rota builder
Your whole department for the week, one person per row. Tap a cell to change the shift.
- Why it matters
- A rota that everybody sees on their phone, the moment you publish it.
- Who sees what
- The Kindex is never used to decide shifts. A test in the product fails if the rota ever reads it.
See it in the guide →Head of departmentRetention watch
A short list of people who might be drifting away — and one thing to do for each.
- Why it matters
- You act on facts about the hotel, not on guesses about the person.
- Who sees what
- The reasons are things the hotel did or did not do, never how the person feels. Nothing enters the person’s record, and the note disappears after ninety days.
See it in the guide →Head of departmentYour own career
A head of department is measured on months of results, not on standards passed.
- Why it matters
- Your progression rests on what your department achieved, month after month.
See it in the guide →General managerRegister your hotel
Two minutes, from the website. You become the hotel’s general manager in KMBRLY.
- Why it matters
- A hotel ready to use on the first day — not an empty shell.
See it in the guide →General managerSet up your hotel
Until the hotel is running, your home screen opens with the list of what is left to do.
- Why it matters
- You never wonder what comes next.
See it in the guide →General managerYour home screen
Nothing on this screen is about you, and nothing is about one person: the smallest unit is a department.
- Why it matters
- You find out which department needs you before lunch.
See it in the guide →General managerAnalytics
A hotel-wide figure looks healthy and hides where the problem is. Analytics splits it.
- Why it matters
- You fix the right shift, not the average.
See it in the guide →General managerHow the hotel is feeling
One figure for the whole hotel, made of everybody’s mood answers added together.
- Why it matters
- You know how the hotel is feeling without being able to know how any one person is.
- Who sees what
- No screen, no role and no export shows an individual mood — the database refuses to return it to anybody but the person.
See it in the guide →General managerDepartments
Every department on one line: Kindex, observations, coaching.
- Why it matters
- You see patterns, not people.
See it in the guide →General managerManagers
Your heads of department, by manager score.
- Why it matters
- You coach your managers on what they actually control.
See it in the guide →General managerPeople and entry codes
Add people one by one, and give each of them the code to join.
- Why it matters
- Nobody needs a work email to join.
See it in the guide →General managerImport your staff list
Paste your staff list straight out of a spreadsheet.
- Why it matters
- A hotel of a hundred people set up in an afternoon.
See it in the guide →General managerDepartments
How the hotel is divided: each department has its people, its rota and its standards.
- Why it matters
- KMBRLY follows the way your hotel is already organised.
See it in the guide →General managerStandards
What each department is observed on.
- Why it matters
- Your standards, in your words — not a template.
See it in the guide →General managerContracts and the CCNL
Part-time hours, and — if you choose — the link between KMBRLY’s levels and the CCNL Turismo.
- Why it matters
- Career levels that sit beside the national contract, without replacing it.
See it in the guide →General managerCompliance pack
Four documents in Italian, describing this system rather than a template.
- Why it matters
- You arrive at the meeting with the unions with the documents already written.
See it in the guide →Group officeYour home screen
The portfolio in four figures, and what to do next.
- Why it matters
- The group’s people side, in the time it takes to read four numbers.
See it in the guide →Group officeProperties
Sorted by what needs you, not by rank.
- Why it matters
- You find the problem hotel before the monthly report does.
See it in the guide →Group officeInsights
Three decisions a month, with the most people affected first.
- Why it matters
- Patterns no single general manager can see from inside one hotel.
See it in the guide →Group officeReports
What the owners and the board receive.
- Why it matters
- Reports built from the record, not assembled by hand.
See it in the guide →Group officeReturn
The people side of KMBRLY beside the figures from your hotels’ finance close.
- Why it matters
- The one figure neither an HR system nor a PMS can produce alone.
- Who sees what
- Revenue, occupancy and labour cost come from your hotels’ systems at month end. KMBRLY does not produce them.
See it in the guide →